Terms
1. Requests and contract formation
You may ask about a commission by email, Discord or another agreed messaging service. A request, quote, discussion, waiting-list entry or payment question is not automatically an accepted order.
A commission becomes binding only after the parties have expressly agreed the essential scope, total price and intended deliverable, the commission has been explicitly accepted, and any legally required consent has been obtained. A payment request is normally sent only after that point.
I may decline a request before acceptance, including because of time, subject matter, technical limits, unclear rights in source material, or simply because the project is not a good fit.
2. Prices and payment
Public prices are reference total prices in euros. The final total price is agreed individually before acceptance and may differ based on complexity, number of characters, revisions, background, animation length, usage rights or other requested work.
Unless otherwise agreed, payment is due after acceptance and before work begins. Payment may be made through a Stripe payment link or another expressly agreed method. No shipping costs apply to digital-only commissions.
3. Scope, delivery format and source files
The agreed commission scope should identify what is being created and, where relevant, the number of characters, pose or scene, animation length, approximate resolution, file format and any material technical requirements.
Finished files are delivered digitally. Typical formats may include PNG/JPG for artwork, PNG for Minecraft skins, and MP4/GIF or another agreed format for animation.
Editable/source/project files are not included unless this is expressly agreed as part of the commission. If source files are requested, availability, format and any additional price must be agreed separately.
4. Timing and communication
Any delivery date given before or during a commission is an estimate unless expressly agreed as a fixed deadline. School, personal obligations or unexpected technical issues can affect availability. If a material delay occurs, I will communicate it as soon as reasonably possible.
If a fixed deadline is essential, tell me before the commission is accepted.
5. Changes and revisions
Included revisions, if any, are agreed as part of the individual commission. A substantial change to the brief after work has begun can require a new price, new delivery estimate or a separate commission.
6. Cancellation, refunds and payment disputes
Before work begins, a mutually agreed cancellation normally results in a full refund. After work has begun, the refund depends on the work already performed, the circumstances of the cancellation and any mandatory consumer rights.
If I cancel a commission and will not provide the agreed work, I will refund any amount paid for the part that will not be supplied.
If you believe there is a problem with the work, delivery or payment, please contact kris.scheibel@gmx.de so it can be addressed directly before a payment dispute is opened, where reasonably possible. This does not restrict any statutory or payment-provider rights.
7. Consumer withdrawal rights
If you are a consumer and the contract is a distance contract, you may have a statutory right to withdraw. The details depend on the legal classification and progress of the commission. See the separate Withdrawal Information.
If you ask me to begin work before the end of a statutory withdrawal period, any legally required express request, consent and acknowledgement will be collected as part of the individual acceptance process. These Terms do not remove mandatory consumer rights.
8. References, third-party works and permissions
You must tell me when references, characters, logos, designs, screenshots, skins, worlds or other material belong to somebody else. If you rely on a licence or permission from a third-party rights holder, you must disclose this and provide reasonable evidence of its scope if requested.
You are responsible for having the rights or permissions you claim to have. I may refuse or stop work if the legal status of requested third-party material is unclear or the request appears to infringe third-party rights.
A commission involving third-party material does not grant either of us ownership of that third party’s copyright, trademark or other rights.
9. Generative AI
If source material you provide was created or materially altered with generative AI, please disclose that before the commission is accepted.
I do not use generative AI to create the commissioned artwork, skin or animation. If that policy ever changes for a specific commission, any proposed generative-AI use will be disclosed before use and will require agreement.
10. Copyright and licence to the customer
Unless a different written agreement is made, I retain copyright in my original contribution to the commissioned work. After full payment and delivery, you receive a non-exclusive, non-transferable licence to use the finished work for your own personal, non-commercial purposes, including normal personal profile and social-media use.
Commercial use, advertising, merchandising, resale, sublicensing or other business use requires a separate written agreement. No licence is granted to use the work as an NFT, to resell it as a digital asset, or to intentionally submit it to a generative-AI training dataset or model-training service.
Rights in third-party characters, brands or other protected material remain with their respective rights holders. I can only license rights that I actually own.
11. Portfolio use
Unless confidentiality or a delayed reveal is agreed before acceptance, I may display the finished commission or excerpts from it in my portfolio and on my own social channels as an example of my work. Private reference material supplied by you will not be published merely because it was used as a reference.
12. Working files and retention
Working/source files are normally retained for up to 90 days after final delivery and may then be deleted without further notice. Please keep your own backup of delivered files.
Contract, invoice, tax and payment records may be retained for longer where required by law. This retention is separate from optional working files.
13. Illegal or restricted requests
I do not accept commissions that would be unlawful to create or provide under applicable law. I may also reject requests that violate platform/payment-provider rules or that require rights I cannot lawfully grant. Customers are responsible for telling me about any special legal or export restriction that applies to their intended use.
14. Liability
Nothing in these Terms excludes or limits liability where that would be unlawful, including mandatory liability for intent, gross negligence, or injury to life, body or health. Where legally permissible, liability for simple negligence is limited to foreseeable damage arising from breach of an essential contractual obligation.
15. Applicable law and mandatory protections
German law applies where legally permissible. If you are a consumer, mandatory protections of the law that applies to you remain unaffected.
16. Contact
Customer service and contract questions: kris.scheibel@gmx.de
Discord: al1enb4mbus
Provider details are available in the Imprint.